General Questions
After receiving the down payment, Vorlinn typically prepares the machine for delivery within 40-45 days, ensuring that all specifications and quality checks are met before shipping.
Vorlinn ensures the main machine is securely packed, typically nude with the control box in a carton or wrapped in PE film. They also handle the logistics of loading into a container for safe and efficient transport.
Vorlinn requires a 30% ~50% down payment with the balance paid before shipping. They also stipulate that the installation charge must be paid before their technicians install the machinery at the buyer’s location.
Customers are invited to inspect the machines at Vorlinn’s factory or send a third party for verification. Additionally, Vorlinn’s technicians can visit the customer’s factory for installation and final adjustments, ensuring optimal performance from the start.
Vorlinn’s roll forming machines are capable of processing various types of materials, including aluzinc, galvanized steel, and colored steel coils, providing versatility in production capabilities.
The roll forming process includes decoupling the sheet, guiding the sheet, roll forming, measuring length, cutting to length, and finally delivering the product to the run-out table, encompassing a complete production cycle.
Vorlinn customizes roll forming machines based on customer inputs, industry trends, and through detailed discussions with customers to understand their specific requirements, involving advanced 3D modelling and feasibility studies.
Sales Questions
Vorlinn provides presales services such as investment budgeting, manufacturing planning, and recommendations for suitable machinery based on the customer’s goods and budget. This helps customers formulate a cost-effective plan.
During the sale, Vorlinn keeps customers updated with photos of each manufacturing step, prepares for packing and shipping as per the customer’s requirements, and tests the machinery while providing a video for the customer’s approval.
Yes, Vorlinn customizes roll forming machines based on specific customer needs and the latest trends. The process includes designing, feasibility studies, and 3D simulations to ensure the machine meets all specific requirements.
Before finalizing a sale, Vorlinn evaluates the customer’s goods and size requirements, recommending the most suitable machine configuration to ensure 100% compatibility with the customer’s production needs.
After Purchase Questions
Vorlinn offers a warranty period of 2 years from the date of delivery, ensuring machine quality and functionality during this time.
Vorlinn provides free training on machine operation and technology-related queries during the warranty period. They ensure that customers are well-equipped to handle the machinery effectively.
If a technician is sent to the customer’s factory, the customer must cover all costs including visa, roundtrip airfare, accommodation, and a daily salary of $150. Additionally, the customer needs to ensure the technician’s safety.
Beyond installation, Vorlinn continues to support their customers with ongoing technical support and a commitment to resolving any operational issues that may arise, maintaining high levels of customer satisfaction through proactive service.
If a direct visit is not possible, Vorlinn provides detailed user manuals and instructional videos to guide customers through the installation and operation processes, ensuring they can manage setup and start production without a direct technician visit.
If parts of the machine are damaged due to operational errors during the warranty period, Vorlinn requires the customer to cover the shipping costs for replacement parts, as the warranty covers only defects due to manufacturing errors.
Vorlinn offers 24-hour technical support via email or phone, ensuring that any issues customers encounter with the machine can be promptly addressed.
Vorlinn includes essential spare parts like bearings, buttons, chains, magnetic valves, and protective tubes with their roll forming machines to help with maintenance and repairs.
Technical Questions
Concept and Design, Production, and Assembly.
In this phase, the machine’s functionalities are defined, detailed engineering drawings are created, and prototypes are developed.
Prototypes are created to test the concepts, design accuracy, and functionality of the machine.
The actual parts of the machine are manufactured using processes such as metal forming, machining, or welding.
The manufactured parts are assembled to create the complete machine.
The assembly of the machine is verified for accuracy and tested to ensure it meets the required specifications and functionality.
Customers need to prepare the site by ensuring a flat level ground for the machine, connecting the necessary electrical wires, and providing hydraulic oil, which are essential steps before starting the machine.
Vorlinn advises regular checks for adequate lubrication, ensuring clean equipment, securing all connectors or fasteners, and routinely verifying the operation of switches and handles to maintain optimal machine performance.
Vorlinn emphasizes the importance of strict adherence to safety protocols, including proper training, the use of safety signs where electricity is present, and ensuring that all operators are well-versed in emergency procedures to prevent accidents.
The customer’s factory must be ready with essential utilities like electricity and testing materials, and logistical arrangements such as transportation, lifting devices, and auxiliary staff need to be in place to support the installation process.


