FAQ

General Questions

How long does it typically take for Vorlinn to deliver a machine after receiving a down payment?

After receiving the down payment, Vorlinn typically prepares the machine for delivery within 40-45 days, ensuring that all specifications and quality checks are met before shipping.

What are the packaging and transportation arrangements made by Vorlinn for the delivery of machinery?

Vorlinn ensures the main machine is securely packed, typically nude with the control box in a carton or wrapped in PE film. They also handle the logistics of loading into a container for safe and efficient transport.

What are the terms of payment that Vorlinn offers?

Vorlinn requires a 30% ~50% down payment with the balance paid before shipping. They also stipulate that the installation charge must be paid before their technicians install the machinery at the buyer’s location.

 

How does Vorlinn ensure the quality of their roll forming machines?

Customers are invited to inspect the machines at Vorlinn’s factory or send a third party for verification. Additionally, Vorlinn’s technicians can visit the customer’s factory for installation and final adjustments, ensuring optimal performance from the start.

What types of materials can Vorlinn's roll forming machines process?

Vorlinn’s roll forming machines are capable of processing various types of materials, including aluzinc, galvanized steel, and colored steel coils, providing versatility in production capabilities.

What steps are involved in the roll forming process as provided by Vorlinn's machinery?

The roll forming process includes decoupling the sheet, guiding the sheet, roll forming, measuring length, cutting to length, and finally delivering the product to the run-out table, encompassing a complete production cycle.

How does Vorlinn handle the customization of roll forming machines?

Vorlinn customizes roll forming machines based on customer inputs, industry trends, and through detailed discussions with customers to understand their specific requirements, involving advanced 3D modelling and feasibility studies.

Sales Questions

What type of services does Vorlinn offer before a sale?

Vorlinn provides presales services such as investment budgeting, manufacturing planning, and recommendations for suitable machinery based on the customer’s goods and budget. This helps customers formulate a cost-effective plan.

What does Vorlinn's in-sale service include?

During the sale, Vorlinn keeps customers updated with photos of each manufacturing step, prepares for packing and shipping as per the customer’s requirements, and tests the machinery while providing a video for the customer’s approval.

Does Vorlinn customize roll forming machines?

Yes, Vorlinn customizes roll forming machines based on specific customer needs and the latest trends. The process includes designing, feasibility studies, and 3D simulations to ensure the machine meets all specific requirements.

How does Vorlinn ensure the right machine configuration for a customer's specific needs?

Before finalizing a sale, Vorlinn evaluates the customer’s goods and size requirements, recommending the most suitable machine configuration to ensure 100% compatibility with the customer’s production needs.

After Purchase Questions

How long is the warranty period offered by Vorlinn for their machines?

Vorlinn offers a warranty period of 2 years from the date of delivery, ensuring machine quality and functionality during this time.

What kind of training does Vorlinn offer to customers post-purchase?

Vorlinn provides free training on machine operation and technology-related queries during the warranty period. They ensure that customers are well-equipped to handle the machinery effectively.

What does the customer need to provide if Vorlinn sends a technician for installation?

If a technician is sent to the customer’s factory, the customer must cover all costs including visa, roundtrip airfare, accommodation, and a daily salary of $150. Additionally, the customer needs to ensure the technician’s safety.

What additional services does Vorlinn offer after the machine installation is complete?

Beyond installation, Vorlinn continues to support their customers with ongoing technical support and a commitment to resolving any operational issues that may arise, maintaining high levels of customer satisfaction through proactive service.

How does Vorlinn handle machine installation remotely?

If a direct visit is not possible, Vorlinn provides detailed user manuals and instructional videos to guide customers through the installation and operation processes, ensuring they can manage setup and start production without a direct technician visit.

What is Vorlinn's policy for damaged parts due to operational errors during the warranty period?

If parts of the machine are damaged due to operational errors during the warranty period, Vorlinn requires the customer to cover the shipping costs for replacement parts, as the warranty covers only defects due to manufacturing errors.

What kind of technical support does Vorlinn provide during the machine's warranty period?

Vorlinn offers 24-hour technical support via email or phone, ensuring that any issues customers encounter with the machine can be promptly addressed.

What spare parts are provided with Vorlinn’s roll forming machines?

 Vorlinn includes essential spare parts like bearings, buttons, chains, magnetic valves, and protective tubes with their roll forming machines to help with maintenance and repairs.

Technical Questions

What are the three main phases in the process of machine design and construction?

Concept and Design, Production, and Assembly.

What happens during the Concept and Design phase of machine design and construction?

In this phase, the machine’s functionalities are defined, detailed engineering drawings are created, and prototypes are developed.

What is the purpose of creating prototypes in the machine design process?

Prototypes are created to test the concepts, design accuracy, and functionality of the machine.

What occurs during the Production phase of machine design and construction?

The actual parts of the machine are manufactured using processes such as metal forming, machining, or welding.

What is assembled during the Assembly phase of machine design and construction?

The manufactured parts are assembled to create the complete machine.

What is verified and tested during the Assembly phase once the machine is assembled?

The assembly of the machine is verified for accuracy and tested to ensure it meets the required specifications and functionality.

What preparations are required by the customer before installing the machine?

Customers need to prepare the site by ensuring a flat level ground for the machine, connecting the necessary electrical wires, and providing hydraulic oil, which are essential steps before starting the machine.

 

What ongoing maintenance is recommended by Vorlinn for their machines?

Vorlinn advises regular checks for adequate lubrication, ensuring clean equipment, securing all connectors or fasteners, and routinely verifying the operation of switches and handles to maintain optimal machine performance.

What safety measures does Vorlinn recommend for operators?

Vorlinn emphasizes the importance of strict adherence to safety protocols, including proper training, the use of safety signs where electricity is present, and ensuring that all operators are well-versed in emergency procedures to prevent accidents.

What are Vorlinn’s requirements for a customer’s factory setup to facilitate the installation of purchased machinery?

The customer’s factory must be ready with essential utilities like electricity and testing materials, and logistical arrangements such as transportation, lifting devices, and auxiliary staff need to be in place to support the installation process.

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